ASA’s earns ISO 9001 certificate
Becomes only Asian company in its sector with worldwide ISO quality management accreditation
Hong Kong, August 9 2010. The ASA Group, a leading Asian private aviation and security services company has been ISO 9001:2008 certified, making it one of the few companies in its sector to achieve the internationally recognised quality standard. An ISO 9001 is only awarded for the highest levels of safety and service.
The ISO certification follows an independent audit and registration by the Anglo Japanese American Registrars. William Christie, CEO of Expert Solutions Group said: “This international certification of quality and customer service is a formal recognition of the commitment to quality and superior customer service ASA has demonstrated for the last 10 years.”
Simon Wagstaff, CEO said: “As far as I know we are the only company in the world that provides our particular set of services to be ISO certified. We want to ensure that everything we offer is of the highest quality possible.”
ASA’s specialised travel services include: Fixed base operations, permits, airside and landside services; executive, travel and facilities security, and other security related services. It also offers luxury travel and concierge services, as well as visa, VIP meet and greet, custom tours and aircraft, marine and ground transportation.
ISO is a globally accepted standard that measures continuing quality, efficiency and customer service. It requires companies to establish a quality management system (QMS) that is customer focused and process-based, enabling easy learning and auditing.
Wagstaff added: “I am delighted that we have received the ISO 9001 award. The whole point of becoming ISO-certified is to meet our customers’ needs and enhance their satisfaction with the service we are providing.”
In order to maintain and develop the strong QMS system the company has established, ASA has appointed an internal QMS manager to monitor and maintain the ISO systems in place. Wagstaff said: “I have been involved in the project from the outset and am pleased to report the entire team is fully engaged and determined to raise ASA’s standards constantly.”
The certificate is yet another mark of success for the ASA Group, which has offices throughout the region and in the UAE, UK and US. The company also publishes an award-winning magazine and is the Asian franchise holder for the Luxury Network, a high end affinity marketing group.
Notes to editors
ASA Group Ltd
The ASA Group is headquartered in Hong Kong and has bases all over Southeast Asia, as well as in Dubai, the UK and the US. In addition to its magazine and luxury marketing ventures, ASA is the leading provider of elite travel, private aviation and security services for VIPs in Asia Pacific. For over ten years its experts have given clients the security, knowledge and integrated facilities they need to travel, tour, or do business. With an in-depth knowledge of the issues surrounding travel throughout the Asia Pacific region, ASA is able to provide its customers with advice and suggestions to help ensure the smoothest trips possible. For further information visit www.asag.aero
ASA Group Holdings also owns the Asian franchise for the Luxury Network (TLN), a new concept in high-end B2B and B2C marketing in Asia. TLN is renowned globally for being the most dynamic affinity-marketing group in the luxury industry, with networks in London, Milan and Moscow, the Middle East as well as South Africa and Sweden. Its global portfolio includes the world’s most prestigious brands, such as Tag Aviation Asia, Aston Martin, Porsche, Bentley, Sunseeker Yachts, Moet Hennessey and Harrods. Membership of TLN is by invitation only and facilitates business development between premium companies through strategic alignment, affinity marketing, co-branding, events and partnerships.
For more details, call Julie Ambrose on +66 85 215 0552 or visit www.asag.aero.
For interviews and image requests contact
Mobile: + 66 85 215 0552
Phone: +66 22 607 588-9
Or Liz Moscrop
Mobile: + 44 779 889 4686
Phone: +44 207 993 4114